Customer satisfaction index

Our commitments to our customers

Our commitments are based on three important processes that reflect CTRA’s corporate vision:

  • Management system steering process
  • Processing of calls for tender, orders and commercial actions
  • Manufacturing

Customer satisfaction index

Meeting the tender submission deadlines

On-time delivery rate (Manufacture)

These results are taken from the report made by Lloyd’s Register during the triennial ISO 9001: 2015 certification for the year 2021.

Our commitments are promises that the entire CTRA team will respect to ensure optimal collaboration with each of our Customers.

We strive for excellence throughout our collaboration with our Customers.

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